Registration Policy

We do our best to explain our policies below. If you have any further questions after reading this page, please contact us at [email protected] or by calling 416-792-2772.

Registration Policies

Pre-registration

To support long term mentoring relationships, participants qualify to pre-register in a program if they participated in the previous year. Registration instructions will be emailed to all those qualifying for pre-registration.

Pre-registering siblings: In an effort to support returning families and maintain family connections, siblings interested in joining a program for the first time may also be registered during pre-registration.

Open registration

Following pre-registration, open registration is publicly available on a first come, first served basis.  Dates for open registration are communicated on our calendar, e-newsletter, and facebook.

Waitlists

If a program is full, we encourage you to register to the waitlist! When a program is full, a ‘waitlist only’ notice will appear next to the price within the registration system. Simply add the program to your ‘cart’ and follow the prompts to proceed with registration as normal.

There is no fee associated with registering to a waitlist, nor any commitment involved; however, we ask that you only add yourself to the waitlist for programs that you are interested in and available to join. If a spot becomes available for your family, we’ll contact you via the primary email address provided with a specified deadline to accept or decline (typically 48 hours – 1 week depending on the program’s start date*). If nothing is heard by the specified deadline, we’ll offer the spot to the next person.

Spots are generally offered in the order that waitlist registrations are received*. As gender and age balance is very important to support diversity and group dynamics within our programs, we may also prioritize waitlist registrations on this basis.

*If a spot becomes available within 2 weeks prior to a summer camp’s start date, the spot is offered to 10 families on a first-come-first-serve basis.

Special needs

We do our best to accommodate all needs – but we need to know! If your child has special needs, please notify our office to ask if our programs are able to support your child and your family’s specific situation. If children with special needs require more support than we are able to provide, and this information is not shared with our office prior to program registration, participation in the program may not be possible. Read our ACCESSIBLE CUSTOMER SERVICE POLICY.

Summer Camps Before & After Care Policy

Any child who will be arriving to camp before 9:00am must be registered in Before Care. Similarly, any child who will remain with us past 3:30pm must be registered in After Care. There are limited spaces available in Before and After Care.

  • Before and After Care will be available options at the time of registration for camp. Following camp registration, please call the office at 416-792-2772 to register your child in Before or After Care.
  • A child must be registered in Before or After Care at least one week prior to the start of camp.
  • No refund is issued within 1 week of the start of camp.
  • After 5:30pm, a late fee of $1/minute is charged for any child who has not been picked up. Payment in cash should be given to the counsellor present upon pick-up.

Parents who have not registered their child in Before Care must drop-off at 9:00am. Similarly, parents who have not registered their child in After Care must pick-up by 3:30pm.

  • A late fee of $20 will be charged for any child who has not been picked up by 3:30pm.

Cancellation Policies

The pine project designs and implements programs based on enrollment. We invest in program planning, site licenses, equipment and other costs before the program begins. These expenses cannot be recovered in the event of a cancellation. When considering a cancellation, please be aware and respectful of our policies and commitment to facilitating quality programs.

Community Outdoor School

Community Outdoor School includes children’s programs running from October – June, such as Oaks and Acorns, Coyote Pups, Fiery Foxes, Raccoons, Adventure Out, Run Wild After School, and Weekend Wanderers.

  • A deposit of $100 is required for each program registration. Of this, $50 is non-refundable.
  • A full refund (less $50 non-refundable deposit) will be issued to any cancellation made during the notice period of 28 calendar days or more prior to the start date of the program.
  • We offer a four-week trial (except for Weekend Wanderers* and the Teen Wilderness Program**) for Community Outdoor School programs. If a cancellation is made within the first four weeks of the program, the cancellation fee will reflect a pro-rated price.
    • *The trial period for Weekend Wanderers is one program day. If a cancellation is made within 7 calendar days after the first program day for Weekend Wanderers, the cancellation fee will reflect a pro-rated price for 1 program day.
    • **Due to the nature of this program, there is no trial period for the Wilderness Adventure Program for Teens.
  • Cancelling after the trial period: Cancellations after the four week trial period and before January 31st will result in a 50% reimbursement of the program tuition.
  • No refunds will be issued after January 31st.

March Break and Summer Camps

Open registration for Summer Camp generally occurs in early February of that year.

  • A deposit of $100 is required for each camp registration. Of this, $50 is non-refundable.
  • A full refund (less $50 non-refundable deposit) will be issued to any cancellation made during the notice period of 28 calendar days or more prior to the start date of the camp.
  • Limit to the Number of Weeks of Camp Per Participant: To ensure access for many children, and to ensure that children don’t see the same camp storyline again, registration is limited to a maximum of 2 weeks of our Urban Day Camps: one week of Wanderers/Explorers Camp and one week of Coyote Camp. Our Muskoka camps may be booked in addition to this limit.
  • No refunds will be issued after 28 calendar days or more prior to the start date of the camp.

Adult Programs and Courses

  • A deposit of at least $100 is required for each course registration. Of this, $50 is non-refundable.
  • Some courses do not have a deposit option.
  • A full refund (less $50 non-refundable deposit) will be issued to any cancellation made during the notice period of 28 calendar days or more prior to the start date of the course.
  • No refunds will be issued after 28 calendar days or more prior to the start date of the course.

Bursaries

Bursaries will be awarded in accordance with funds raised through the Best Day Ever Fund.

To apply for a bursary, please visit our Best Day Ever Fund webpage to learn more. 

If you are willing to make a donation for families in need, please donate here:

Donate Now Through CanadaHelps.org!

If you have any questions regarding bursaries please email [email protected] or call 416-792-2772.